Faulty Goods: Notification of any goods received faulty must be received. Or post. Depending on the fault we may be able to send replacement parts or we will contact you to arrange collection of faulty goods.
Returns: Notifications of returns must be made in writing either by email or post to House of Lights Ltd within 14 days on receipt of order.
Unsuitable items can only be accepted back for a refund providing that they have not been used or installed and the wire of the light hasn’t been cut. They should be returned with the original packaging to ensure the product is not damaged on the return journey. The cost of returning the unsuitable goods is at the expense of the customer.
Upon receipt of the goods we will contact you for your credit card details and refund your credit card accordingly.
Unsuitable goods can be returned within 14 days for a full refund, less the outbound cost of transport, (usually €12). Notification of all returns must be made in writing either by email or post to House of Lights.
In the unlikely case of damages or faults, please contact us to arrange a replacement within 24 hours by email firstname.lastname@example.org
If the item is faulty we will usually arrange to collect the item at the same time as delivering a replacement. Broken glasses or missing components do not class as faulty and replacement parts will be sent. If the item is not faulty you have to bear the cost of returning the item.
Please check your goods within 24hours of their arrival. Check that there are no breakages that the product is what you ordered, that the finish is correct and that bulbs are provided (if included). House of Lights can not be liable for any electricians costs due to pre-booked electricians, please check your goods fully prior to booking an installer.
For your peace of mind, we guarantee all our goods, in normal usage, for at least one year from date of purchase. Particular items, such as exterior lighting, may carry a longer period of guarantee. This will be indicated on the product if it is applicable.