Terms & Conditions
PLEASE READ OUR TERMS AND CONDITIONS BEFORE PLACING YOUR ORDER.
Please note that while we attempt to be as accurate as possible and make every effort to keep pictures up to date, it is impossible to be totally accurate. Colour-tones may vary depending on your computer’s screen settings and supplier / manufacturer’s specifications and prices are subject to change at any time. Pictures are representative only and products sold by their description and part number only.
If a product offered by House of Lights is not as described, your sole remedy is to return it in an unused condition. If you are unsure, please contact us before placing your order to check the specification of the products that we have in stock to ensure it is what you want.
All prices are in Euro and include VAT @ the current standard rate (currently 23% ).We will try to maintain the price as advertised but we reserve the right to change prices before you place an order. Product prices in the shopping cart exclude delivery charges. Overseas and non-standard carriage costs are dependent on the size of the order and the destination and will be charged at cost. We will email you a shipping quote for your order and amend your order with the actual shipping cost when you confirm that you are happy to proceed.
RETURN AND REFUND POLICY FOR ONLINE ORDERS
If you are not entirely satisfied with your purchase you have 14 calendar days to return an item from the date you received it. To be eligible for a return your item must be unused and in the same condition that you received it. We will refund the item less the shipping cost (usually €12). Please email firstname.lastname@example.org to agree return.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will refund the item less the shipping cost (usually €12). We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card or original method of payment. You will receive the credit within a certain amounts of days, depending on your card issuer’s polices.
You will be responsible for paying for your own shipping costs for returning your item. Shipping cost are non-refundable.
PAYMENT AND SECURITY
You can pay for your order by Credit card. Full instructions are in the check out section of the order process in our site. All card payments are made through our Paypal. They provide secure online credit card payment solutions for thousands of online and mail order businesses. Paypal handles your card details on their secure server where they run extensive and ongoing security checks to protect both you and us against possible fraud and to obtain card authorisation.
If you have any worries about security please feel free to us.